2. Return and Exchange Policy
Effective date: August 18, 2026
A written copy of this policy is available on request. Contact shop@gkeurosport.com.
2.1 Return window
Orders of 1 to 11 units (single-piece pricing). You may request a return within 14 calendar days of receiving your order, for any reason.
Wholesale Orders (12 or more units of the same product, or wholesale tier pricing). See section 2.1a.
Items must be unused, in their original packaging, with original factory labels attached, and in resalable condition. This condition does not apply to defective items (section 2.4).
2.1a Wholesale Orders
This section applies to Wholesale Orders as defined in section 1.0 of our Terms and Conditions.
Discrepancies, shortages and visible damage. Inspect your shipment on arrival and tell us about any shortage, wrong item or visible transit damage within 10 calendar days of delivery so that we can correct it and preserve any carrier claim.
Defective, wrong or short-shipped goods. Handled exactly as for any other order — we pay, on the same terms as sections 2.3 to 2.5. Nothing in this section reduces those rights.
Change-of-mind returns. A Wholesale Order is placed at wholesale pricing on the basis that the goods are being bought for resale or business use, so change-of-mind returns are handled differently:
- a change-of-mind return requires our written return authorisation in advance, which we will not unreasonably withhold;
- the request must reach us within 14 calendar days of delivery;
- goods must be unused, unopened where sealed, in original packaging with original factory labels, and in resalable condition;
- you pay return shipping; and
- a restocking fee of 20% of the price of the returned goods applies.
Custom, OEM and private-label goods are not covered by change-of-mind returns. See section 2.8.
Consumer Buyers. If you are a Consumer Buyer as defined in section 1.0 of our Terms and Conditions, this section does not reduce any right or remedy that applicable law gives you.
2.2 Proof of purchase
An order number, receipt or other reasonable proof of purchase is required for any return, exchange or refund.
2.3 Who pays return shipping
| Situation | Return shipping | Original outbound shipping |
|---|---|---|
| You changed your mind, ordered the wrong size, or no longer need the item | You pay | Not refunded |
| The item arrived defective | We pay — we provide a prepaid return label | Refunded |
| We shipped the wrong item | We pay — we provide a prepaid return label | Refunded |
| Your order was short-shipped | See section 2.5 — no return is required | Refunded where applicable |
| Exchange for a different size or colour, where we were not at fault | You pay both directions | Not refunded |
| Custom, OEM or private-label goods | See section 2.8 | — |
For Wholesale Orders, the change-of-mind row above is modified by section 2.1a. The defective, wrong-item and short-shipment rows are not modified — we pay in those cases regardless of order size.
2.4 Defective items
If an item has a manufacturing defect, contact us within 30 calendar days of delivery at shop@gkeurosport.com or +1 631-586-8855, with your order number and photographs of the defect.
We do not require a defective item to be in resalable condition. That condition applies only to change-of-mind returns.
This section sets the window for making a defect claim under this policy. It is not a product warranty period and it does not limit any rights or remedies that cannot be waived under applicable law.
This section does not cover damage caused by improper use, alteration, or normal wear.
2.5 Short shipments
If an order arrives short, contact us promptly with your order number. After we verify the shortage we will, as appropriate, ship the missing quantity at our cost or refund the amount charged for the missing items. You are not required to return goods you did not receive.
2.6 Sale items
Products clearly identified as "as is", "final sale", or otherwise non-returnable before you purchase them are not returnable except where the goods are defective or not as described, or where applicable law requires otherwise.
The terms "final sale" and "as is" in this policy describe return eligibility only. They do not exclude any warranty, product-safety obligation or remedy that cannot lawfully be excluded.
Unless a product is clearly identified in that way before you purchase it, sale-priced in-stock products follow the same return rules as any other in-stock product in this policy.
2.7 Single-piece evaluation purchases
Eligible in-stock products may be purchased in single-piece quantities at the single-piece price. These are ordinary purchases and are covered by this policy in full.
Separately quoted custom or OEM sample costs are treated under section 2.8 and are non-refundable to the extent stated in your quotation.
2.8 Custom, OEM and private-label goods
Custom-produced goods cannot be returned once you have approved the proof or pre-production sample and production has begun, except where the goods do not conform to the written specification you approved.
Non-refundable custom costs are stated in your quotation before you pay any deposit.
2.9 Refunds
- Refunds are issued to the original payment method.
- Orders paid by bank transfer are refunded by bank transfer to the originating account.
- We inspect returned goods promptly after receipt. Once a return is approved, we initiate the refund to the applicable payment method within 5–10 business days. Your bank, card issuer or payment provider may need additional time to post the refund to your account.
- Where we cancel an order that has not shipped, we refund promptly and this inspection step does not apply.
- We do not charge a restocking fee on orders of 1 to 11 units. A restocking fee applies to change-of-mind returns on Wholesale Orders, as stated in section 2.1a. No restocking fee applies where the goods were defective, wrong or short-shipped.
2.10 International returns
Where the return is your choice (change of mind, wrong size, no longer needed): you are responsible for return shipping costs. Import duties, taxes and customs charges already paid to a government authority are generally not refundable by us; any recovery of those amounts must be sought from the relevant authority.
Where we were at fault (defective goods, wrong item, or a short shipment): we pay or reimburse reasonable return shipping that we have authorised in advance, on the same basis as a domestic return. Contact us before shipping anything back so that we can authorise the return and confirm the documentation.
2.11 How to start a return
- Email shop@gkeurosport.com or call +1 631-586-8855 with your order number and the reason for the return.
- Wait for our written return authorisation before shipping anything back. We will not unreasonably withhold or delay authorisation for a return that qualifies under this policy. Please do not ship a return before you receive our instructions, because the correct return address or carrier procedure may vary.
- Ship to: GK Eurosport Inc., 60E Jefryn Blvd, Deer Park, NY 11729, United States.
- Send us the tracking number.
Business hours: Monday to Friday, 9:00 AM – 5:00 PM Eastern Time.
2.12 Your legal rights
Nothing in this policy limits any rights or remedies that cannot be waived under applicable law.